ipSpace.net Subscription: Frequently Asked Questions
Didn't find the answer you're looking for? Contact us!
General questions
How does it work?
You'll get access to my.ipSpace.net, from which you’ll be able to download all webinar materials and videos, or register for live webinar sessions.
How long is a subscription valid?
One year from the date of the purchase.
Subscription renewals are valid for one year from the date of the purchase or one year from the expiration date of the current subscription, whichever is later.
What's included in the Standard subscription?
- Free attendance at all live webinar sessions during the subscription period.
- Immediate unlimited access (for the duration of the subscription) to materials and downloadable videos of all ipSpace.net webinars ever delivered.
- Access to workshop slide decks.
- Auxiliary materials are available with some webinars. These materials might be router configurations, source code, Recommended Reading list, or Frequently Asked Questions.
- Additional documents like ExpertExpress Case Studies;
What's not included in the Standard subscription?
- Attendance at on-site workshops
- Attendance or materials for online courses
Can I download the video materials?
Yes. All webinars delivered after 2011 are available as downloadable MP4 videos. Some of the older webinars are available as downloadable WebEx recordings in ARF format.
How many people can use it?
ipSpace.net webinar subscriptions are individual subscription, but you can use it like a book. Team Leader and CxO subscriptions include access for 5 and 20 users respectively. Check out the workgroup subscriptions if you'd like to give access to ipSpace.net webinars to a larger team.
Buying the subscription
How can I buy it?
Go to the top of this page and press the Start now button ;)
Alternatively, go to the ipSpace.net Subscription page for more options.
Can I pay with a bank (wire) transfer?
No. The only way to buy ipSpace.net products is with a credit card using Digital River as the merchant-of-record.
Will I get a receipt for my purchase?
Yes. If you're paying with a credit card, our merchant (Digital River) will send you a PDF receipt that you can use to reimburse your expenses as soon as your credit card transaction is processed. If you're paying with a bank transfer, we'll send you the final invoice once we receive your payment.
For more details see buying ipSpace.net products FAQ
Renewing the subscription
Are the renewals automatic?
No. You'll be able to renew the subscription at a significantly reduced price (assuming you're renewing with a credit card) a few weeks before it expires, but we'll never charge your credit card without your explicit authorization.
How do I renew the subscription?
You can renew the subscription at any time; you can even add more than one year to your existing subscription. The easiest way to renew a subscription that is about to expire is to log into https://my.ipspace.net and follow the instructions in the box that appears at the top of the page:
Alternatively, open the subscription management page. You can also access that page from your account page by clicking the Manage link in the Subscription line.
Three months before your subscription expires you'll start getting occasional e-mail notifications with the renewal offers, and more explicit warnings on the first page of my.ipspace.net
Please note that the renewal price will increase gradually as the subscription expiration date approaches.
Live Webinar Sessions
How many live webinar sessions can I attend?
Every subscriber gets access to all live webinar sessions within the subscription period. All you have to do is to register for individual sessions.
Where can I find upcoming live sessions?
Upcoming sessions are listed on ipSpace.net blog, on main ipSpace.net web site and on my.ipspace.net.
How long are the live webinar sessions?
Most live webinar sessions take between 90 minutes and 2 hours. I try to guestimate the length of a webinar when we start planning its contents (= before publishing its description on the web). However, the amount of material can drastically increase as I start researching the topic, as well as based on feedback I get from reviewers and vendors mentioned in the webinar.
Another unpredictable parameter are the attendee questions – I always answer all questions asked during the webinar, usually right at the time when they were asked. Numerous detailed questions can thus significantly increase the duration of the webinar.
However, a live webinar session will never take longer than approximately 2 hours (planning 2.5 hours is more than enough), and if we still run overtime, we’ll reconvene in a few weeks. In any case, all webinar sessions are recorded, and you usually get access to the recording within a few days after the live event.
How do I register for a live webinar session?
It's really easy:
- Log into my.ipspace.net
- Find the desired session in the Upcoming Webinars box
- Click the Register link
- Check the details and confirm the registration
After registering for a live session you'll get:
- Confirmation email;
- Reminders 2 days and 4 hours before the session starts;
- A follow-up email with video download instructions.
How do I get into the virtual classroom?
All the details you need are in the registration email and in the reminders you get before the live session starts.
Don't worry if you lose all of them (or they landed in your Junk Mail folder) - a join the session link is waiting for you at the top of the first page of my.ipspace.net.
How do I cancel my registration?
It's so kind of you to think about this, but there's no need to do anything at all. We're not limited by the number of registrations but by the number of actual webinar attendees.
What can I do if I forgot to register?
You can join every webinar session straight from my.ipspace.net - a join the session link appears at the top of the page an hour before the live session starts.
Accessing Content
Where do I find digital books?
Digital books are included in the list of materials available in the Data Center, SDN and SDDC roadmaps. You'll find them somewhere close to the bottom of the page(s).
Where are the case studies?
ExpertExpress Case Studies in book format are found in the Data Center roadmap. If you'd like to download individual case studies, you'll find them here.
Where are the router configurations?
Router configurations are available for some configuration-focused webinars, primarily DMVPN and IPv6 webinars. You'll find them together with other webinar materials - look for files with .tar (gzipped TAR archive) extension. You'll need WinRAR or a similar tool to open them on Windows; Mac OSX and Linux usually include all the prerequisite software.
Some other webinars include links to examples in ipSpace GitHub repositories.